Shipping policy

Returns

All returns must be authorized by Spach Optics in order to insure proper credit and must be requested within 15 days of purchase. All returns are subject to a minimum 15% restocking charge. For returns not due to error on behalf of Spach Optics, the customer is responsible for all transportation fees related to the returned product. To ensure proper credit, each product return must include the following information:

• Customer name and address
• Purchase order number
• Spach Optics shipping order number
• Date of invoice
• Item number of returned item(s)
• Spach Optics return authorization number (RMA)
• Reason for return

Non-Returnable Goods

Unfortunately, Spach Optics is unable to accept the following returns at this time:

• Products not in completely resalable condition (including products with damaged, missing, or defaced labeling or packaging
• Chemicals, reagents, diagnostics, sterile, or any controlled products (unless products do not meet specification
• Laboratory apparatus or instruments that have been used or are without the original packaging, labeling and operating manuals
• Refrigerated products or other perishables
• Products which are not inventoried by Spach Optics and are not able to be returned to the manufacturer
• Products purchased on a special order
• Products not purchased from Spach Optics
• Products with an expired shelf life or an expiration date too short for resale
• Discontinued products

Spach Optics reserves the right to review this policy on a case-by-case basis.